Filipinos’ cashless payments increasing – Visa Study

03/29/2022

Contactless payments awareness increased to 83%, while use is up to 69%

 

Cashless payments are on the rise in the Philippines with 60 percent of Filipinos carrying less cash in their wallets and 84 percent having tried going cashless in 2021, according to Visa’s Consumer Payment Attitudes Study¹.

Dan Wolbert, Visa Country Manager for the Philippines and Guam said, “While cash is still commonplace in the Philippines the preference for cashless payments is clearly gaining momentum. Our study showed more Filipinos are confident to get by without cash and for longer periods of time – with more than half feeling confident to get by for a week or longer, as cashless payment options grow.”

For Filipinos, going cashless means being safe, having convenience, and being able to track their financial records easily. Spend categories leading this transition to cashless in the country are bill payments, supermarket expenditure, and retail shopping.

“Filipinos believe COVID-19 has accelerated the country’s transition to a cashless society by at least three years. Now, seven out of 10 consumers anticipate that the Philippines can become fully cashless within the next seven to 10 years,” explained Dan.

Cashless payment usage in the country is increasing across a variety of payment options, where Filipinos’ have a preference to use mobile wallets (64%), card payments online (52%), card payments at physical merchants (44%), and QR payments (31%). This shows that the pandemic has also driven the uptake of cashless payment methods, especially mobile wallets and card payments online, with a large number of first-time users due to the pandemic.

Contactless payments, on the other hand, are seen as an emerging payment method in which consumers showed high interest. Eighty-three percent of Filipinos are aware of contactless payments while 69 percent have made contactless payments in 2021 (up from 60% in 2020).

In 2021, the pandemic continued to be the main driver of online shopping growth, especially digital purchases made via e-commerce apps. More consumers turned to online shopping and started using apps or websites to shop for the first time.

Movement restriction orders in the past year also led to an increase in in-home spends that included home office products, groceries, personal care items, and content platform subscriptions. Home delivery also remained high, with 1/3 of consumers being first-time users.

 

¹ Visa Consumer Payment Attitudes Study was conducted from August-September 2021 through an online questionnaire to 1,000 Filipinos across Manila, Cebu, Cavite, Rizal, and Bulacan to assess consumer payment trends and interest in using new payment solutions.

 

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